ContentMate sends review requests, collects star ratings, and drafts replies in your brand voice — then posts them straight to Google.
Reviews are one of the most powerful conversion signals a local business has — 93% of customers read them before choosing. But asking for reviews feels awkward, replying to all of them takes time, and most businesses let weeks pass before a response goes up. Competitors with more (and better-managed) reviews win the business.
Add a customer's email address, and ContentMate sends a personalised review request with a direct link to your star rating form. The form is simple, mobile-friendly, and branded. No app download, no account needed for the customer.
When a review comes in, ContentMate drafts a reply using your trained brand voice — specific to the rating, the content of the review, and your business context. 5-star reviews get warm, genuine responses. Lower-rated reviews get professional, empathetic ones.
"AI Reply & Post" generates a reply and publishes it to your Google Business Profile immediately — no preview step needed for teams that trust their brand voice. Or use the two-step flow: draft, review, then post.
Behind on replies? Select your unanswered reviews, click "Draft replies for selected", and ContentMate queues AI drafts for all of them simultaneously. Review and post each one, or use the one-step flow to clear the backlog in minutes.
Every review in your dashboard shows a status icon: posted, drafted, or no reply yet. You can see at a glance what needs attention — no hunting through the table to find unanswered reviews.
All included in your ContentMate plan. No add-ons, no extra charges.
Review Management is just one part of ContentMate. The same subscription also includes AI article writing, website building, social scheduling, review management, newsletters, and outreach — all in one monthly bill, no per-feature charges.
Yes. Once your Google Business Profile is connected, ContentMate can post replies directly using the Google Business Profile API. The reply appears on your Google listing, attributed to your business — exactly as if you'd replied through Google's own interface.
ContentMate generates replies using your brand voice profile, so the tone is consistent with how you communicate. All replies go through a review step by default — you read them before they go live. The one-step "AI Reply & Post" is an opt-in shortcut for teams who trust their setup.
The email template uses your brand name and a personalised greeting. Full template customisation (for Growth and above) lets you edit the subject line and body copy to match your exact voice.
Review requests via ContentMate direct customers to your own review form. You can configure where that feedback is surfaced — Google review links and Trustpilot URLs are both configurable in team settings.